FAQ
We use stainless steel, copper & sterling silver. All the products available on our website have been tested and we take quality control very seriously.
Q: I have sensitive ears, can I wear your jewelry?
We suggest sticking to our sterling silver and stainless steel pieces if you have sensitive ears. However, everyone reacts differently to different sorts of metals.
Q: How should I take care of my jewelry?
- Store the jewelry in the Mish and Co pouch.
- Clean the jewelry regularly with a soft cloth and keep it dry.
- Do not expose the jewelry to any sort of perfumes, lotions & oils.
- Put it on after applying makeup and take it off before bed.
Q: How long does delivery take?
In Karachi, the estimated delivery time is 1-3 business days.
Rest of Pakistan, the estimated delivery time is 3-5 business days.
We also have options for fast delivery.
Pre orders are an exception - the expected delivery time is approx. 2 weeks.
Q: What payment methods do you accept?
We accept COD & Online bank transfer.
Q: Whats my ring size?
Measure an existing ring. Please refer to the chart below
| Ring Size | Diameter (mm) |
| 5 | 15.6 mm |
| 6 | 16.45 mm |
| 7 | 17.3 mm |
| 8 | 18.2 mm |
Q: Can I return/exchange?
No, we have a strict no return/exchange policy. All sales are final.
Q: What if the jewelry is damaged?
If our jewelry is damaged, let us know within 48 hours of receiving the shipment, otherwise we cannot exchange it.
Q: I need to gift jewelry, can you pack everything separately?
Please select gift packaging if you plan to gift your jewelry and want everything packed in different boxes. We don’t give extra packaging or pack piece’s separately.
Q: My jewelry has turned black. What should I do?
That brings us to our Back to life Program. We offer 22k Gold re-plating on any old/faded mish & co jewelry at a small fee of 500/- pkr excluding delivery.
Q: I want to cancel my order, what should I do?
We don’t accept cancellation requests 6 hours after receiving the order or if the order has already been dispatched. Custom orders cannot be cancelled. If you let us know before the given timeframe we will happily cancel the order.
PS. If you have any further questions/queries, feel free to dm us @mishandco_ or reach us via email mishandcostudios@gmail.com